Refund Policy

1. Electronics Products

Refund and replacement eligibility for physical electronics products depends on product condition, warranty coverage, and return-window compliance as stated at checkout.

2. Service Packages

For ordered service packages (installation, configuration, repair, AMC, diagnostics, and recovery):

• Before project kickoff: 100% refund of advance payment within 5 working days.
• After project kickoff (within 7 days): 50% refund if no deliverables have been approved.
• After deliverables have been approved: No refund on work completed. A pro-rated refund may be considered for incomplete milestones.
• AMC plans: Pro-rated refund may be considered for unused service periods based on contract terms.

3. Refund Process

Refunds are processed to the original payment method within 7–14 working days of approval. To initiate a refund, email refunds@bydplus.in with your Order ID, name, and reason for the refund request.

4. Exceptions

No refunds will be issued for delays caused by the customer (e.g., late approval of content, non-provision of required assets), services rendered as described in the agreed scope of work, or force majeure events.